Four ways to get support
Walk through any pre-sale or after-sale issues with our online agents.
We are a phone call away. We Speak Greek, Russian, English & Spanish.
Get the answers you need. Just come visit us and we will be glad to help.
Have a Fidelity Engineer come to your place. Just call us on 7000 8111
FREQUENTLY ASKED QUESTIONS
Sony Cyprus by Fidelity offers free shipping to all towns in Cyprus. Note that restrictions may apply on certain products.
International shipping costs apply and are calculated upon request based on product weight and dimensions.
We accept payment by most credit cards (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner’s Club International) through JCC gateway checkout and also Cash on Delivery when you pick up from the ACS courier office of your choice or from our store.
When you place an order, we will estimate delivery dates for you based on the availability of your items and the delivery options you choose.
Your order will be confirmed the latest on the following day in the morning (unless you place your order over the weekend, in which case it will be confirmed on Monday morning).
Your data will be handled confidentially and encrypted with SSL (Secure-Socket- Layer) secure server software.
We only use your details for verification and for delivery of the products being purchased and is not shared with any third parties.
Confirmation is performed over the phone on the number you specify during checkout. Alternatively you can write any instructions or requests before finishing your order.
When the confirmation is done you will have the option to choose to pick up your order from our store or indicate the Courier of your choice.
Once you have placed your order you will receive a numbered order confirmation via the email address provided.
The invoice will be shipped together with the products you ordered.