Steps To Connect Your Sony Bluetooth Headphones To A Computer

Below are the steps on how to connect your Sony Bluetooth headphones to a Windows or Apple Computer:

Step 1: Put your device and your computer into pairing mode

With pairing mode, you make the device discoverable on your computer. The steps to enter pairing mode may vary depending on the device you want to connect. Bluetooth speakers and headphones have a pairing button. To activate pairing mode, press and hold the pairing button for several seconds.
If you are using your Bluetooth speakers or headphones for the first time, they will most likely go into pairing mode automatically when you turn them on.

The pairing procedure might be different for a device which has just been unboxed and a device which has already been paired before. For example the WH-1000XM4 wireless Bluetooth headset immediately goes into pairing mode when used for the first time. However, the second time you pair it, you will have to press and hold the pairing mode button for 7 seconds.

Ensure your device is not already connected to its last-connected Bluetooth device. Bluetooth devices can automatically connect with previously paired devices if Bluetooth is enabled and both devices are placed near each other.

Step 2: Enable Bluetooth on your computer

• Windows 10 & 8

Start → Settings → Devices → Bluetooth & other devices→ Bluetooth→ ON

If Bluetooth is not ON

More Bluetooth options→ Advanced Bluetooth settings→ Options→ Allow Bluetooth devices to find this PC→ Apply

Note: Remember to turn OFF Airplane mode (Windows 10)

• Windows 7

Control Panel → (Ctrl + F) to find Bluetooth →Change Bluetooth settings

1. Allow Bluetooth devices to find this computer.
2. Allow Bluetooth devices to connect to this computer.
3. Alert me when a new Bluetooth device wants to connect.
4. →Apply

• iOS/Mac

Apple menu → System Preferences→ Bluetooth

Step 3: Pair and set up your device

• Windows 10 & 8

Start → Settings → Devices → Bluetooth & other devices→ Bluetooth ON →Add Bluetooth or other device→ Bluetooth → Click your device icon→ Confirm pairing → Done

Sound Settings →Confirm that headphones has been selected as both the output and input device

• Windows 7

Start→ Control Panel→ Devices and Printers → Add a device→ Click your device icon→ Confirm pairing

Sound Settings →Confirm that headphones has been selected as both the output and input device

• iOS/Mac

Bluetooth list → Select your device → Pair

Sound Settings →Confirm that headphones has been selected as both the output and input device

Additional troubleshooting tips

Turn Bluetooth OFF and ON again- Try switching Bluetooth OFF and ON again if you are certain your device is in pairing mode but is not showing in your device list on your computer.

Check your Bluetooth drivers

Click [Start], then click [Device Manager] (The window in the screenshot below will pop up).
Look for all Bluetooth listings by opening the [Network Adapters category] and/or the [Bluetooth Radios category] (if available).
Check if the driver has a yellow exclamation mark or a down arrow symbol:
Exclamation mark: Update or reinstall your computer’s Bluetooth drivers.
Down arrow: Bluetooth is disabled: Right-click and enable to activate Bluetooth.

Turn OFF Airplane mode (Windows 10)

Go to [Start].
Select [Settings].
Go to [Network & Internet].
Change the option [Airplane Mode] to [OFF].

For more information or help please do not hesitate to contact us at 7000 8111 or to leave your request on our online contact form.

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